Terms of Use

These Terms and Conditions describe the rules that govern your use of the services we provide at Queen Play. They set out the relationship between you and us, explain your responsibilities when using the platform, and explain how we manage account verification, payments, promotions, and disputes. By registering or using our services you accept these terms and any additional rules published on the site or in promotion pages.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person, household, device, or payment method. You must safeguard your login details and notify us immediately if you suspect unauthorised access. We may restrict or close accounts where we suspect fraud, bonus abuse, chargebacks, or breaches of these terms. You remain responsible for all activity on your account until you notify support.

Eligibility requirements

To use our services you must meet the legal age for gambling in your province or territory and not be located in a restricted jurisdiction. You must provide truthful personal information during registration and during any verification checks. If your residency changes to a restricted location you must stop using the service and we may restrict access.

Acceptable platform use

Use the site only for lawful, permitted activity. Prohibited actions include account sharing, using multiple accounts to avoid limits, attempting to manipulate games or promotions, and any behaviour that interferes with platform stability or other users’ experience. We may suspend or close accounts and withhold funds if we detect prohibited use or attempts to bypass controls.

General bonus and promotion rules

All promotions are subject to specific terms published with each offer. Promotional eligibility, wagering requirements, game contribution rates, and any maximum bet limits while a bonus is active are set out in the promotion terms. We reserve the right to refuse, cancel, or amend promotions where abuse is suspected or where changes are necessary for regulatory compliance. Bonus funds and free spin winnings may be subject to verification checks and playthrough conditions.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, and processing times are shown in the cashier. We require verification of identity and payment method before processing withdrawals. Verification may include government ID, proof of address, and proof of payment. Withdrawals may be subject to checks for anti-money-laundering and responsible gambling purposes; larger payouts may require additional documentation and may be paid in instalments where permitted.

Account verification

We may delay or withhold withdrawals until verification is complete. Please upload requested documents promptly to avoid delays. You can contact support for guidance on acceptable documents.

Dispute resolution

If you have a dispute, contact our support team first at [email protected]. We will investigate and try to resolve any issue directly. If a matter cannot be resolved internally, you may be directed to the applicable regulatory dispute process described on the site. Using these channels does not affect your right to any other legal remedies under applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where required. Continued use of the service after changes are posted constitutes acceptance of the updated terms. For clarity, QueenPlay may apply interim changes to features, promotions, or limits to meet legal or operational requirements.