Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with Queen Play. We take privacy seriously and aim to be clear about the data we hold, why we hold it and how you can manage your information. Where our service appears under the name QueenPlay, the same practices apply.

Types of data we collect

Personal data

When you open an account we collect personal details such as your full name, date of birth, address, email, phone number and chosen currency. We also collect identity documents and payment method information when required for verification and withdrawals.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and game session data. This helps us operate the site, diagnose issues and improve performance on desktop and mobile.

Transactional data

We record deposits, withdrawals, wagers, wins and losses, bonus usage and loyalty activity. Transaction records are kept to process payments, resolve disputes and meet our compliance obligations.

How we use your information

We use data to provide and personalise your account, process payments and KYC checks, detect fraud, and ensure compliance with legal and regulatory requirements. We also use information to respond to support requests, send essential account notices and, where you consent, occasional marketing messages.

Data protection practices

We protect data using industry-standard security measures including encrypted connections (HTTPS/TLS), secure storage and access controls. Access to personal information is granted only to authorised staff and third-party processors that must follow confidentiality and security requirements. We retain data for as long as necessary to provide services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies for functionality, analytics and to remember preferences. Some cookies are essential for account security and payments; others help us analyse site usage and deliver relevant content. You can manage cookie preferences through your browser or the site cookie settings. Third-party analytics and advertising providers may place cookies under their own policies.

Information sharing and third parties

We share data with payment processors, identity verification services, game providers, analytics vendors and fraud-prevention partners as needed to provide services. We may also disclose information in response to legal requests or to protect the rights and safety of users and the site. All third parties are selected to meet reasonable security and confidentiality standards.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, object to processing in certain cases and withdraw marketing consent at any time. We will process these requests in line with applicable privacy principles.

Access, correction and deletion of data

To access, correct or request deletion of your data, contact our privacy team at [email protected] or [email protected]. We will verify your identity before making changes. In some cases we may need to retain certain records to comply with legal or regulatory obligations.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to you by email or account message. Continued use of the service after changes indicates acceptance of the revised policy.