Contact our team

If you have any questions, our support team is here to help with account queries, verification or KYC requests, deposits and withdrawals, technical issues, or general feedback. Reach us by live chat, phone or email for quick, practical assistance. Our agents can also help with bonus terms, promo activation and responsible gambling settings. We reply promptly and protect your privacy.

Department	Contact
Customer support	[email protected] (live chat available, replies within minutes, English; French on request)
General enquiries	[email protected] (email replies within 24 hours; billing, bonus queries)
Affiliate enquiries	[email protected] (partner team, weekdays)
Phone	+1 416 582 3094 (Mon-Fri, 09:00-22:00 ET)
Working hours	Mon-Fri, 09:00-22:00 ET

Email Support

Email is the preferred contact method for detailed requests, account issues, or situations requiring documents or explanations. Please send your message to [email protected] with a clear subject line, your current contact details, and your account username or ID. Including this information up front helps us respond faster and avoid unnecessary processing delays.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="5" placeholder="Write your message" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly: most inquiries are answered within one business day. For simple account or payment questions you’ll often get a reply the same day, while complex issues such as KYC checks, technical investigations, or regulatory matters can take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.

Feedback

We’d love to hear from you. Share any feedback, suggestions or ideas to help us improve Queen Play. We read every message and use your input to refine features, promotions and the overall site experience. Your comments are reviewed carefully and help shape updates. Contact us via live chat or email and we’ll respond as quickly as we can.