Responsible Gambling Policy

At Queen Play we take responsible gambling seriously. We want you to enjoy controlled play in a safe environment, so we provide practical tools and clear guidance to help you manage your activity. If you ever need extra control or support, we’re here to assist.

Our player protection principles

We prioritise player safety, fair play, and transparency. That means offering user controls, prompt support, and easy access to information about how to manage your account. Our approach is focused on reducing risk and helping players make informed choices about their play.

Tools to control your play

Deposit and loss limits

You can set daily, weekly, or monthly deposit limits from your account dashboard. Limits can be lowered immediately to restrict spending, while increases are subject to a cooling-off period to prevent impulsive changes. Loss limits are also available so you can cap how much you are prepared to lose over a chosen period.

Time limits and session reminders

Use session time limits and reality checks to monitor play time. Session reminders show how long you have been playing and your recent activity, helping you step away when needed. You can choose automatic breaks that log you out after a set period.

Account breaks and self-exclusion

If you need a longer break, you can place your account into a time-out or self-exclusion directly from your settings or by contacting our support team. Self-exclusion options range from short-term breaks to permanent account closure. Please note our self-exclusion is managed by QueenPlay and may not automatically link to provincial self-exclusion registers.

Recognising signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting work or family, spending more than you planned, borrowing to fund play, or feeling unable to stop. If you notice these behaviours in yourself or someone close to you, consider using our limits or taking a break right away.

Tips for keeping play under control

Set a budget before you play and stick to it. Use deposit limits and session timers, avoid gambling when stressed or tired, and never gamble to recover losses. Treat gambling as paid entertainment rather than a way to make money.

Professional help and support organisations

If you need further assistance, please reach out to local resources. National and international organisations such as Gamblers Anonymous and GamCare can assist, and Canadian players should also contact provincial helplines and counselling services for local support. If you need immediate help with our limits or self-exclusion, contact live chat or our support team via the site.