Terms, Conditions, and Rules
Welcome to Queen Play Terms and Conditions. This page sets out the rules that govern access to and use of our casino platform, the relationship between the service and account holders, and the key obligations that apply when you play. It covers account duties, eligibility, acceptable use, bonuses, banking, dispute handling and how we update these rules. Read the sections below carefully before registering or making a deposit. Using the platform indicates acceptance of these terms and any updates published on the site.
Account Responsibilities
Registration and Verification
Create a single personal account using accurate details. One account per person, household and payment method is permitted. We require identity and address verification before certain withdrawals. Keep login credentials secure. Notify support immediately if you suspect unauthorised access.
Account Conduct
Accounts must not be shared, sold or transferred. Users must comply with all wagering and bonus conditions. We may restrict or close accounts for fraud, chargebacks, bonus abuse or breaches of these terms. Self-excluded or time-out accounts remain blocked for the selected period.
Eligibility Requirements
Access and play are available only to users who meet local legal age and residency rules. Canada-based players must meet their provincial legal gambling age. Restricted territories are listed in our Terms and during sign-up - users from prohibited jurisdictions cannot create or maintain accounts.
Acceptable Use of the Service
Use the platform for lawful, personal gambling only. Prohibited activities include collusion, use of bots or automated tools, tampering with games, money laundering, multiple-account schemes and any attempt to bypass geo-restrictions. VPN or proxy use to evade limits may lead to account closure and forfeiture of funds.
Bonus and Promotion Rules
General Principles
Bonuses and promotions require opt-in where noted and are governed by specific promotional terms. Minimum deposit: CA$10 applies to many offers. Wagering requirement: 35x is commonly applied to bonus funds and free-spin winnings unless otherwise stated. Eligible games, contribution rates and max bet limits while wagering (for example, CA$4 per spin) are defined in each promotion. Abuse of promotions may result in forfeited bonuses and winnings.
Deposits and Withdrawals
Funding Options
Interac deposits supported alongside Visa, Mastercard, MuchBetter, ecoPayz and voucher methods. Deposits are usually instant and enable play immediately. Minimum deposit amounts are shown in the cashier and commonly start at CA$10. Fees from payment providers may apply.
Payouts and Limits
Withdrawals require completed KYC checks and clearance of any wagering obligations. Minimum withdrawal amounts are displayed in the cashier and commonly start at CA$10. Processing times vary by method - e-wallets are typically faster while cards and bank transfers may take longer. Withdrawal limits apply and may be adjusted for VIP status.
Dispute Handling
Contact live chat or [email protected] for account or payment issues. Provide relevant details and documentation when requested. If a resolution is not reached, disputes will follow the escalation path described in the Terms and any applicable jurisdictional complaint procedures. Decisions are made in line with the posted rules and account records.
Updates to the Terms
We may amend these Terms from time to time. Material changes will be published on the site and take effect on the stated date. Continued use of the platform after changes indicates acceptance. Users are responsible for checking the Terms periodically for updates.